I’m having issues with ads. How to deal with them?

Although issues with ads are uncommon, we know they can be frustrating. Here are some solutions for the most common problems you might encounter:

1. I can’t watch ads

This might happen due to instability in your internet connection or the ad selection system. To try to resolve it, follow these steps:

• Check your internet connection: Make sure you are connected to a stable network (Wi-Fi or mobile data).
• Close other apps: Close all apps running in the background to improve performance.
• Try a different network: If possible, switch between Wi-Fi and mobile data to check if the problem persists.
• Wait a bit: Sometimes the issue can be temporary. Wait a few hours and see if the game returns to normal.

If the problem continues, please contact us through the game’s settings menu. Our team is ready to help!

2. The ads won’t close

If you can’t close an ad and it’s causing the game to freeze, try the following solutions:

• Close the app: Force the app to close and reopen it. This might temporarily fix the issue.
• Report the issue: If the problem persists, follow the instructions in the article “How to report an inappropriate ad?” to send us detailed feedback. You can find this article here.

We appreciate your patience, and with your feedback, we can improve the quality of the game for everyone!